We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude.
Entrepreneurs
Herb Kelleher
Born in 1931 in New Jersey, Herb Kelleher was a lawyer-turned-aviation-executive who co-founded Southwest Airlines in 1967. He established the foundational model of the low-cost carrier — low fares, short-haul point-to-point routes, high aircraft utilization, and a single fleet type. His employees-first management philosophy and humor-infused corporate culture sustained more than forty consecutive years of profitability in an industry notorious for losses. He died in 2019 at eighty-seven.
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Herb Kelleher's Other Quotes
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